TRENDY BABY WEAR
Shipping & Delivery Policy
Trendy Baby Wear delivers from Nairobi, Kenya. Our shops are open Monday to Saturday, 8:00am–8:00pm East Africa Time.
Order processing cutoff: 4:00pm East Africa Time, Monday to Saturday. Orders received before 4:00pm are processed the same business day. Orders received at or after 4:00pm, on Sundays or on public holidays are processed on the next business day.
This policy explains our delivery charges, estimated transit times and delivery support. Contact sales@trendybabywear.co.ke or +254 736 180 802 for help.
- We deliver across Kenya.
- Nairobi County: KSh 350 per order. Standard delivery is free for Nairobi orders with a merchandise subtotal of KSh 10,000 or more after discounts.
- Other counties in Kenya: KSh 500 per order.
- The applicable delivery charge and order total are displayed at checkout before you place your order.
- Online checkout accepts delivery addresses in Kenya. For delivery outside Kenya, contact us before ordering to confirm whether we can deliver and obtain the full charges and estimated delivery time.
- We use reliable delivery and courier partners to fulfil customer orders.
- The delivery method used may vary depending on the customer’s location, package size and available courier services.
- Customers should provide an accurate delivery address and active telephone number when placing an order to help ensure successful delivery.
- Where tracking is available, customers will receive tracking or delivery information after the order has been dispatched. Tracking availability depends on the courier or delivery partner handling the order.
- Estimated delivery times are:
- Nairobi: Typically within 1 business day after order processing.
- Other locations within Kenya: Typically within 1–2 business days after order processing, depending on the destination and courier service.
- These delivery times are estimates and may occasionally vary because of courier schedules, public holidays, weather conditions, peak shopping periods or circumstances beyond our reasonable control.
- Delivery times are estimates and may occasionally be affected by courier delays, public holidays, weather conditions, high order volumes, transport disruptions or other circumstances beyond our reasonable control.
- Customers are responsible for providing accurate delivery details. Incorrect or incomplete addresses may result in delays or additional delivery charges.
- If your order is significantly delayed or you need assistance with a delivery, please contact us:
Email: sales@trendybabywear.co.ke
Phone / WhatsApp :+254 736 180 802
- Have questions? Our friendly customer service team is happy to help! Reach out by email at sales@trendybabywear.co.ke or by phone at +254 736 180 802.